Frequently Asked Questions
How come your prices are so low?
The fact that we are an online store helps us save you a lot of money. You buy at Blue Nana and pay only for the product itself, No extra or hidden cost!
Where are the store located?
We are an online store, no physical store location. That fact help us to bring you quality & low cost fashion! The items are manufactured in factories in Europe and Asia
Do you deliver products internationally?
Blue Nana ships products worldwide every day, Shipping is available for all countries around the world
What is the shipping price?
We are offering FREE SHIPPING WORLDWIDE!
How long does delivery take?
Shipping to USA: 6-25 business days.
International Customers: 8-30 business days.
Processing time: 1 day only, even less.
**Orders over 200$ get VIP FAST SHIPPING!
How do I check the status of my order?
You can check the status of your order any time at "Track Order" page
Can I change or cancel my order?
We are not able to make changes or cancellations after your order has been placed. Please email us immediately after placing your order and we will do our best to assist you. We apologize for any inconvenience.
What currency do I pay?
You pay in US dollars
How can I pay?
Accepted Pay Methods We accept Visa, MasterCard, American Express & PayPal.
Issues with Pay Methods If your credit card was declined, your information was entered incorrectly or there are issues with the card. Please try again, or try using a new payment method. If it does not work, contact your financial institution for more information regarding the decline.
We do not share credit card or other payment information with third parties. Payment information is processed and stored by a certified payment processor and will not be disclosed.
How secure is my personal information?
Blue Nana adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely.
Any more questions?
Please contact us!